Terms of service

The purchase of any products offered on the tirtyl.com.au website is subject to these Terms and Conditions of Sale (‘Terms and Conditions of Sale’).

Orders may be made on the tirtyl.com.au website by consumers purchasing goods other than for resale. The resale or distribution of Tirtyl products purchased on the tirtyl.com.au website is prohibited.

Tirtyl Trading Pty Ltd ACN 642 448 182 (‘Tirtyl) may update these Terms and Conditions of Sale at anytime. The most current version of the Terms and Conditions of Sale may be viewed at any time by clicking on the hyperlink labelled ‘Terms’, ‘Terms of Use’ or ‘Terms and Conditions’. For each order on the tirtyl.com.au website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be required.

  • By accessing, browsing and/or using the tirtyl.com.au website You agree to the following terms and conditions:
  • Tirtyl aims to ensure that the contents of the tirtyl.com.au website is accurate and current at the time they are published. Prices of goods displayed on the tirtyl.com.au website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error-free.
  • It is a condition of the person’s accessing, browsing and/or using the tirtyl.com.au website, [“You”, “Your”] that You accept that Tirtyl will not be liable under any circumstances for any action You take relying on the information on this website or using any service which is accessible using this website. You expressly agree that Your use of the tirtyl.com.au website is at Your own risk.
  • We assume no liability for the contents of any other websites that You may access from the tirtyl.com.au website.
  • We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the tirtyl.com.au website. To the extent that Tirtyl are prohibited at law from excluding our liability, We limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.
  • Any information provided on tirtyl.com.au is not professional advice and is for the purpose of general knowledge only.
These Terms & Conditions and Your use of the tirtyl.com.au website are governed by the laws of Queensland, Australia.

We reserve the right to vary these terms and conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the tirtyl.com.au website. By continuing to access or use the tirtyl.com.au website You will be deemed to accept all such variations.

Ordering Online & Shipping Fees

At the end of the ordering process, you are invited to click on the ‘Pay’ button, which will confirm your order.

Once your order has been transmitted to Tirtyl you will receive, by return email, an order summary.

The data registered by the tirtyl.com.au website in respect of an order will be conclusive proof of the whole of the transactions conducted between Tirtyl and its customers. In the event of a dispute between Tirtyl and its customer about an order made on the tirtyl.com.au website, the data registered by Tirtyl will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact hello@tirtyl.com.au

When your order has been dispatched you may receive another email with the estimated time of delivery. Note that not all orders will be subject to tracking functionalities.

Please note that orders placed in Australia or the United States may be subject to variable shipping charges, and variable shipping delivery times. Such shipping charges will be communicated to You during the check-out process on the tirtyl.com.au website.

Whilst we make our best endeavors to communicate an estimated delivery time for each order placed, we cannot guarantee the exact delivery dates as these are handled by our third-party logistics providers and couriers.

Refund Policy & 30 Day Money Back Guarantee

We introduced our 30-day money-back guarantee because if you’re not happy, we’re not happy either. If you have purchased our products from tirtyl.com.au we’ll happily give you a full refund if you’re not satisfied. We ask that you use the product for at least 30 days and contact customer service at hello@tirtyl.com.au if you are having difficulties or have any queries on how to best use the product.

If you’re still not satisfied, we’ll process your full refund to the payment method originally used. We ask that you return any unused product to us via registered post so we can re-use, recycle, or safely dispose of the returned goods as appropriate. After all, we do our best to reduce waste.

If you have any queries regarding our refund or returns policy, please contact us by emailing hello@tirtyl.com.au

Warranty Claim

Tirtyl products should be free from defects. If your Tirtyl product is defective, we will happy replace it free of charge. Refunds will not be considered.


All orders received will be dispatched up to 3 business days after processing the order for standard delivery. (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). Please note that some orders may require a signature upon delivery. If you are not there to sign for your order, our courier partner servicing your area of residence may leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company may not be able to leave your order hidden at the address.

For delivery to some rural and semi rural areas our courier partner may have  delivery operations and no capability to deliver with signature. In such cases, a card will also be left with pick up details. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.

Re-Direction Of Parcels

We are unable to redirect orders once products have been dispatched.

Product Availability

Tirtyl offer of products and prices are valid as at the date they are displayed on the tirtyl.com.au website, but are subject to availability. Instructions concerning the availability of the products will be given at the time of order. In some circumstances errors as to the availability of products may arise especially in case of simultaneous orders of the same product by several customers. In the event that a product is not available after the placement of an order, you will be informed of its unavailability by email, and another product shown on the tirtyl.com.au website may be suggested as a substitute or you may wish to wait for your orders availability or cancel your order.

If you choose to cancel your order, you will be promptly refunded the purchase price if your bank account has been debited.

Tirtyl accepts no liability for any claims or damages whatsoever, in the event of stock outage or unavailability of products.

Tirtyl reserves the right to change at any time, and without any previous notice, the products displayed on the tirtyl.com.au website.

Problems With Delivery

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the discrepancy (for example – open package or damaged goods), if possible, on the delivery notice, and sign the notice.

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund in accordance with the provisions set out in the ‘Returns – Exchanges – Refunds’ section of these Sale Terms and Conditions’.

Terms And Conditions Of Use Of tirtyl.com.au Website

The use of the tirtyl.com.au website and the purchase of any products offered on the tirtyl.com.au website are subject to these Terms and Conditions of Use (‘Terms and Conditions of Use’). The use of the tirtyl.com.au website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the tirtyl.com.au Privacy Policy (‘Privacy Policy’).

Tirtyl may update these Terms and Conditions of Use and the Privacy Policy at anytime. By continuing to use the tirtyl.com.au website following any such change, you agree to comply with and be bound by the varied Terms and Conditions of Use and consent to the varied Privacy Policy. You can view the most current version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking on the hyperlinks labeled ‘Terms’ and ‘Privacy Policy’.

Security & Personal Data

The Privacy Policy governs the use of any personal information that you agree to provide to Tirtyl. Tirtyl may modify or amend the Privacy Policy at anytime as provided in the Privacy Policy. To view the Privacy Policy please click on the ‘Privacy Policy’ link above.

Intellectual Property

All material on the tirtyl.com.au website (including all trademarks, drawings, designs, illustrations, photographs, sound tracks, written text and logos) is the exclusive property of Tirtyl. You must not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the tirtyl.com.au website.

The ‘Tirtyl’ trademark and all other Tirtyl related marks and logos (including all copyright in them throughout the world), whether or not registered, displayed on the tirtyl.com.au website, as well as the domain name ‘tirtyl.com’ are and will remain the exclusive property of Tirtyl. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without the prior, written consent of Tirtyl is strictly prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the tirtyl.com.au website or any content contained therein. You may make a single copy of web pages published on the tirtyl.com.au website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.


The tirtyl.com.au website may contain links to third party websites not under the operation or control of Tirtyl. Such links are provided as a convenience only and cannot, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered on those sites. You may only provide a link to the tirtyl.com.au website if expressly authorised in writing by Tirtyl.

Limitation Of Liability

Tirtyl will not be liable to you or any third party for any indirect, incidental special or consequential damages whatsoever including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the tirtyl.com.au website, even if Tirtyl has been advised of the possibility of such damages or loss.

Disclaimer Of Warranty

The exclusion of or limitations to Tirtyl liability contained hereunder are made to the full extent permitted by law.

Notwithstanding any other provision of these Terms and Conditions, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, the term, condition or warranty will apply, except to the extent it can be excluded or limited.

Tirtyl’ liability for any breach of any such term, condition or warranty to the extent it can be limited, is limited at Tirtyl’s option, to any one or more of the following:

(a) in the case of goods – the replacement of the goods or the supply of equivalent goods;

(b) in the case of services – supply of the services again; or the payment of the cost of having the services supplied again.

Tirtyl does not guarantee or represent that:

(a) tirtyl.com.au website is free from viruses, worms, trojan horses or other destructive material; or

(b) the information contained on the tirtyl.com.au website is accurate, complete or up to date.

The tirtyl.com.au website may contain technical inaccuracies or other defects. Tirtyl does not guarantee that any such defects will be corrected. The tirtyl.com.au website and its contents are provided on an ‘as is’ and ‘as available’ basis.

Law – Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Queensland, Australia.

Each party irrevocably submits to the non-exclusive jurisdiction of the courts of the State of Queensland and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these Terms and Conditions.

Payment And Pricing

The prices of Tirtyl products are indicated in the currencies of Australian Dollars $AUD or United States Dollars $USD (including taxes but excluding delivery costs) depending on your resident country.

Tirtyl reserves the right to modify the prices of products offered on the tirtyl.com.au website at any time without prior notice to you. You will be charged the prices displayed on the tirtyl.com.au website at the time your order was confirmed provided the products ordered were available at that time.

You are required to pay for any order placed on the tirtyl.com.au website immediately on confirmation of your order. We only accept payment by PAYPAL or credit card. You can use gift certificates issued by Tirtyl to purchase items offered on the tirtyl.com.au website.

All orders are payable in Australian Dollars $AUD or United States Dollars $USD. The payment methods we accept are displayed at the bottom of the tirtyl.com.au website. Your order will be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the prices, taxes and delivery costs for the products available.

Viewing Orders

To view your tirtyl.com.au Online Store order, visit your account and log in with your Tirtyl logon and password.

Online Order Status features include:

  • Your orders
  • Edit shipping or billing information
  • View order history
  • Edit newsletter subscription
  • Don’t have a Tirtyl log on? Visit the tirtyl.com.au account page for more details.

Updating Account Information

To update your tirtyl.com.au account information, visit your account and log in with your Tirtyl logon and password.

Online Account features include:

  • Your orders
  • Edit shipping or billing information
  • View order history
  • Edit newsletter subscriptions

Need more information? Head to Frequently Asked Questions or Contact Us